FAQ

Yes, please select Affirm at your checkout to finance your purchase.

At this time, we do not have a showroom.

Please email sales@mayabath.com for quotes on international orders and shipping.

Please feel free to email us at support@mayabath.com or call 800-518-5242

Maya Bath has been in business since 2007.

When your appointment is scheduled and the freight company is delivering your item, we recommend inspecting the crates for any damage right away. If there is damage to the item, please notate all damages on the delivery receipt before signing. Please take photos of the damage and contact Maya Bath customer service via email support@mayabath.com or by phone 800-518-5242 as soon as possible.

You can find Ariel on Facebook, Instagram, and Youtube! Please share your photos and experience. Don’t forget to tag us! #Mayabath

All of our Maya Bath products are designed in-house by our senior designer. They’re manufactured by top rated factories crafting exceptional home furnishings and all of our items ship from California.

Your steam shower will arrive in 1-3 wooden crates and all crates will go through any door way of 28″ or wider.

Unlike some stories we have been told, our steam showers come largely pre-assembled with the massage jets, electric wiring and water pipes already connected. The unit is supplied with its constituent panels flat-packed for easy maneuvering through doorways. These adjoining panels will be bolted together and sealed with silicone to provide a relatively straight forward installation. Simply connect any pipes/wires that join the plumbing/electrics between adjacent panels, hook up your hot and cold water feeds, electric supply and waste drainage and you are ready to go.

The unit is about 700 lbs. plus water and your weight, and that is definitely a case by case type question. Please consult your contractor based off of these weights we have provided.

We are offering Free Shipping to all Canada now and the buyer is responsible for all duty and border fee’s.

To ensure your freight item is delivered. Please provide a valid phone number to ensure the freight company may contact you to schedule your delivery. The freight company will not deliver your item(s) until they make contact with you.

Please email sales@mayabath.com for quotes on international orders and shipping.

After your product has shipped, Maya Bath will send you an email with a tracking activation code and instructions.

Your order will leave our warehouse within 1-2 business days if the item is in stock. You’ll know when it ships because we’ll send you the tracking number

The trucking carrier will call you to schedule a delivery appointment on a day and time that works for you. Please provide us with a valid and or alternate contact number to avoid delays with your order.

If you need to report a missing item(s), please contact our Customer Service directly by sending an email to: support@mayabath.com or call 888-518-5242

Oversized shipments usually ship by truck on a pallet and are normally delivered curbside delivery only. If a special delivery is needed, please contact our customer service team at 800-518-5242 so they can find out where your shipment is and what options you have. *additional charges will incur on special requests but are limited to the delivery company’s services.

Your steam shower will arrive in 1-3 wooden crates and all crates will go through any door way of 28″ or wider.

Unlike some stories we have been told, our steam showers come largely pre-assembled with the massage jets, electric wiring and water pipes already connected. The unit is supplied with its constituent panels flat-packed for easy maneuvering through doorways. These adjoining panels will be bolted together and sealed with silicone to provide a relatively straight forward installation. Simply connect any pipes/wires that join the plumbing/electrics between adjacent panels, hook up your hot and cold water feeds, electric supply and waste drainage and you are ready to go.

Orders for stocked items can be canceled up to 48 hours after your order has been placed or as long as the item has not been crated and/or shipped.

When your appointment is scheduled and the freight company is delivering your item, we recommend inspecting the crates for any damage right away. If there is damage to the item, please notate all damages on the delivery receipt before signing. Please take photos of the damage and contact Maya Bath customer service via email support@mayabath.com or by phone 800-518-5242 as soon as possible.

We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.

An item cannot be returned if:

• it has been altered or mishandled
• it has been installed or shows signs of installation

How to initiate a return

Please email customer service at support@mayabath.com or call (800) 518-5242 and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.

When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 15% restocking fee.

Small Packages

Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.

Large Packages

Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at support@mayabath.com or call (800) 518-5242.

Credit or refund

After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.

SHIPPING:

Orders ship via trucking carriers. We offer free shipping on all orders. Freight delivery is typically 2-7 business days (Monday through Friday). Allow extra time for delivery to remote addresses.

ORDER TRACKING

Once your order leaves our warehouse, we’ll send tracking instructions automatically. Tracking codes take one business day to activate.

DAMAGED PACKAGES

We ship our products in tripled-down, super secure packaging. You should absolutely expect your package to arrive safely, but please inspect it upon delivery if you see any visible damage to the crates. If damage has accrued on the way, please notate all damages on the delivery receipt. Please email us within 5 days at support@mayabath.com and we’ll handle the issue immediately.

SHIPPING TO CANADA

INTERNATIONAL SHIPPING

Please email support@mayabath.com or call (800) 518-5242 for questions on international orders and shipping.

Under our warranty, all items are free of manufacturing and mechanical defects and covered for 10 years from date of purchase. This warranty covers replacement of defective parts only, not the complete product, unless deemed necessary by a customer service representative.

The warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or “living finishes.”

Please contact us at support@mayabath.com with any additional questions.

Yes this is a steam shower unit. You can select just a shower function, steam function, or a steam and shower function if you’d like.

Your steam shower will arrive in 1-3 wooden crates and all crates will go through any door way of 28″ or wider.

Unlike some stories we have been told, our steam showers come largely pre-assembled with the massage jets, electric wiring and water pipes already connected. The unit is supplied with its constituent panels flat-packed for easy maneuvering through doorways. These adjoining panels will be bolted together and sealed with silicone to provide a relatively straight forward installation. Simply connect any pipes/wires that join the plumbing/electrics between adjacent panels, hook up your hot and cold water feeds, electric supply and waste drainage and you are ready to go.

The seam shower will need to have the wall finished and the floor first before installing the shower. Never tile around it. The floor is the most important because if you tile around the shower, you won’t have a way to slide the unit out if you need access to the back of the unit. To service the unit, you will require an access panel the back. If an access panel is not available, then you will need to slide the unit out.

We do not offer any installation, but any licensed plumber or contractor will be able to install the steam shower unit. We provide phone technical support if needed upon request. Professional installation is recommended.

Standard house hold water pressure of 40-60 psi is about what you need for all functions to work properly.

The steam generator is already built into the back of the unit towards the bottom.

Our Steam Showers are easy to maintain if you follow these guidelines and cleaning recommendations.

ARYLIC

To treat the ceiling, flooring or wall of the steam shower is it recommended that you rinse it out after each use to help prevent a buildup of soap or bath products. To care for the acrylic clean it regularly with a mild cleaners and a soft sponge or brush.

Avoid any harsh chemicals or cleaners on the acrylic finish and if exposed, rinse away immediately. Do not use any cleaner that is not safe for acrylic or plastic as stated on the container.

To maintain the shine on the acrylic, wax and polish the surface with car wax. This can buff out and minor scratches and restore a dull surface. Do not wax the areas where you would walk or stand.

GLASS

To avoid soap deposits or hard water build-up on the glass, wipe dry after each use. We recommend using a squeegee after each use.

Cleaning the glass regularly or weekly, we recommend using a daily cleaner, such as Tilex Daily Shower Cleaner. Using this will delay and fight the build-up of soap scum and hard water spots. You may also use any natural cleaner or daily cleaner that will not harm your shower. Remember to also clean the outside of the glass as well. Use Windex or another glass cleaner and wipe way with a soft cloth or towel.

It is inevitable; you will get hard water sports and a build-up of shower product on the glass of your stream shower. When this happens, try a natural solution first before turning to a harsher chemical. Use an equal solution of Dawn dish soap and vinegar. Allow this to sit for 5 to 10 minutes on the build up before using a sponge to scrub. Rinse with cool water. If the spots still persist, use a product designed for calcium and lime deposits. Follow all instructions on the container.

To help combat watermarks, spots and build up, you may use Rain-X on the glass only. Follow instructions on the bottle.

METAL

To prevent a buildup of water and shower product, it is recommended to wipe down the tracks each time you use the steam shower. Drying the area will combat a buildup and/or mold.

Cleaning the metal tracks and pieces on your steam shower can easily be done. One tip is to fill the bottom track with vinegar, careful to plug any holes so it can sit in the track overnight. Rinse the vinegar away in the morning and wipe clean.

Another tip is to use a cleaner designed for the shower that is safe on metal and use a toothbrush or small soft bristle brush to get in the hard to reach places. Once you finish scrubbing, rinse and dry the area.

The steam shower comes with everything required for successful assembly.

Yes, aromatherapy can easily be used inside the steam emitting cup.

The inline Heat Pump is attached to the water pump, and the heat pump will maintain the water temperature in the tub portion of the unit.

You do not have to use the flex drain assembly. You have the option to hard pipe at your discretion. Please note that if you choose to do a hard piping then you will need to create an access panel in the back for access.

You will need to create an access panel in the back of the unit. If you do not have an option to create and access panel, then you will need to slide the unit out. You don’t have to uninstall the tub since it comes with a flexible drain line that’s included. The tub has 4 adjustable feet which it rests on and that makes moving it off the wall to get access very easy.

We only have stainless steel fixtures available. If you swap out for different set of fixtures, you will need to make sure the holes match.

Ultra smooth Acrylic construction for durability and strength with reinforced fiberglass.

You will need about 12” for the clearance.

The space underneath the tub for pipes and drain is 5” inches.

The overflow is hooked directly to the drain.

The units are relatively straight forward to install and can be likened to a washing machine in many respects. Your plumber should run hot and cold water feeds to the rear of the unit with connections for the unit’s standard braided hoses. Please make sure your plumber runs water through the new pipes into a bucket before connecting the pipes to the shower.

The steam shower comes with a pre-connected flexible drain hose that requires installation into your home’s drain piping.  The unit comes flat-packed and the constituent acrylic panels, aluminum columns and glass are connected using screws and bolts that are provided. To complete installation it is important to make sure the unit is carefully sealed with standard bathroom silicone to avoid any water leakage.

Yes. Each steam shower is supplied with both installation instructions and a user guide. These guides should answer all your questions but if you have any additional questions then our customer service team are always on hand to help.

The unit comes with all the water pipes necessary to connect the unit’s own massage jets and showering functions. In addition, the unit has two flexible hoses to connect to your home’s hot and cold water supplies. Connected to the shower drain is a 4 feet flexible hose in length.

We do not offer any installation, but any licensed plumber or contractor will be able to install the steam shower unit. We provide phone technical support if needed upon request. Professional installation is recommended.

During a steam session a large quantity of steam is produced and is largely trapped within the steam shower. Once the door is opened the steam will quickly expel into the room. It is important to have good ventilation to allow this steam to escape from the bathroom otherwise the steam will condense in your bathroom and could lead to mould or other related problems in the future. The build up and condensation of the steam can also be likened to that of a long hot shower.

If the room has a window then opening this window will quickly expel most of the steam from the bathroom and provide good ventilation. An extractor fan is not essential although good ventilation is an important consideration.